Privacy policy

Last updated: May 23, 2025

Business Identity

Just Promise Rings is a brand operated by Alpine Leopard, ABN 46 321 003 668, located at 134, 10–12 Hancock Street, Drysdale VIC 3222, Australia. You can contact us at sales@justpromiserings.com.

Introduction

This Privacy Policy explains how Just Promise Rings ("we", "us", or "our") collects, uses, and discloses personal information when you visit or make a purchase from www.justpromiserings.com (the "Site"). It also applies to your interaction with our Services via email, contact forms, and other communication channels.

Policy Updates

This policy may be updated from time to time to reflect operational, legal, or regulatory changes. Any changes will be posted here, along with the updated "Last updated" date above.

What Information We Collect

  • Contact Information: Name, email address, phone number, billing and shipping address
  • Order Information: Purchase history, payment confirmation, order number
  • Account Information: If applicable, login and password credentials
  • Support Queries: Emails or contact form submissions
  • Usage Data: IP address, browser/device information, interactions on our site (via cookies and analytics tools)

How We Use Your Information

  • To fulfill orders and process transactions
  • To provide customer support and respond to inquiries
  • To improve our website, products, and services
  • To comply with legal obligations
  • To send optional marketing emails (with your consent)

Your Marketing Preferences

You may opt out of receiving promotional emails by clicking "unsubscribe" in our emails or contacting us directly at sales@justpromiserings.com. Targeted advertising can be limited through browser settings or by using Global Privacy Control features.

Cookies

We use cookies and similar technologies for performance, analytics, and functional purposes. You can disable cookies in your browser, but some features may be limited. For more information, see the Shopify Cookie Policy.

Disclosure of Information

We may share your personal data with:

  • Vendors and service providers (e.g., Shopify, Klaviyo, shipping partners)
  • Payment processors (e.g., Stripe, PayPal)
  • Marketing and analytics tools (e.g., Google Analytics, Facebook, Pinterest)
  • Fulfillment partners (based primarily in Mainland China)
  • Legal authorities when required to comply with applicable laws

Fulfillment & Shipping Transparency

All items are managed and designed by us, then fulfilled through trusted partners primarily located in Mainland China. This allows for faster delivery and reduces unnecessary shipping routes. Returns are processed in Australia. We currently do not ship to India, Russia, or South Korea due to courier restrictions.

Third-Party Tools

We use the following tools and platforms:

  • Shopify – E-commerce hosting
  • Klaviyo – Email marketing
  • Zendesk – Customer support
  • Stamped – Product reviews
  • AfterShip, Track123 – Shipment tracking
  • NoFraud – Fraud protection
  • Google, Facebook, Pinterest – Advertising

AI Usage

We use trusted artificial intelligence tools (e.g., OpenAI) for business operations such as customer service, engraving assistance, and internal support. Only minimal order-related information is used, and data is not stored beyond operational use. See OpenAI's privacy policy for more.

Reviews and User Content

By submitting a product review or testimonial, you consent to it being published publicly on our website, including your name and content. Submissions are voluntary. Please avoid submitting content you do not wish to be public.

Data Retention & Security

We retain your information only as long as needed for business or legal reasons. We implement security measures to protect personal information, but no method is 100% secure.

Your Rights

Depending on your jurisdiction, you may request to:

  • Access, correct, or delete your personal information
  • Withdraw consent
  • Opt out of data sharing
  • Restrict certain processing
  • File a complaint with a data protection authority

To exercise these rights, contact us using the information below. We may verify your identity before responding.

International Transfers

Your data may be transferred to countries outside your own, including Australia, China, and the U.S., where it is processed using appropriate legal safeguards when applicable.

Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect data from children. Parents may contact us to request deletion of such data if discovered.

Contact Us

If you have questions about this policy or would like to exercise your privacy rights:

Just Promise Rings (Operated by Alpine Leopard)
134, 10–12 Hancock Street
Drysdale VIC 3222, Australia
Email: sales@justpromiserings.com

Replies may come from hello@justpromiserings.zendesk.com — our secure customer service platform. Both addresses are managed in-house.