*Valentine's Day Delivery
Please place your order by:
January 9th, 2021 for Zone 1
Orders will not arrive in time from today's day for Valentine's Day (Feb 14th, 2021) for Zone 2
Cost
FREE international world shipping
Free order tracking is also included so you can track your delivery to your shipping address
We have two shipping Zones:
ZONE 1 and ZONE 2
During the checkout process in the "shipping section" you will be given an estimated delivery time for your specific item(s) and country before purchasing. This is the easiest way to check your shipping times.
You can also check which zone your country is listed in below for a rough estimated shipping delivery time
Order Processing
Delivery Times
*Below estimates include order processing times
ZONE 1
TO: Australia, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and United States Of America (Mainland USA only: excluded are Alaska, Hawaii, American Islands/territories, Military APOs).
4 to 5 weeks (28 to 35 days)
TO: Canada
You will be notified via email or sms once your order has shipped (please check junk or spam mail folders if you don't see these emails)
Max transit delivery time: If you don't receive your package by 60 transit days after the date it was shipped we offer a full refund - if tracking status says delivered we do not refund these items.
We cannot deliver to PO BOX addresses in Australia.
ZONE 2
6 to 8 weeks (45 to 60 days)
TO: New Zealand, Ireland, USA: Non-Mainland (Alaska, Hawaii, American Islands/Territories, Military APO Addresses) and rest of the world
You will be notified via email or sms once your order has shipped (please check junk or spam mail folders if you don't see these emails)
Max transit delivery time: If you don't receive your package by 90 transit days after the date it was shipped we offer a full refund - if tracking status says delivered we do not refund these items.
We currently do not deliver to Cuba, India, Iran, Jordan, Mexico, North Korea, Sri Lanka or Syria.
We offer a 30-Day 100% Money Back Guarantee on all our products!
Changing or cancelling your order
You can change or cancel your order within 6 hours of placing your order on our website, after this time no more changes can be accepted.
All items need to be returned in their original condition to be eligible for a refund or exchange.
- All returns need to be sent to our head office in Victoria, Australia
- You have 30 days after you receive your item(s) to contact us to request a return
- We will then give you another extra 30 days after you've contacted us to ship the item back to us
- Exchanges (e.g. size): buyer pays the return shipping cost to send your return to us - however once we receive your return we will cover the shipping cost to ship you back out your new exchanged item for free
- Damaged items/Errors by us: We will ship you out a replacement item for free and refund you up to $14USD if you ship the item back to us to help cover your return shipping cost once we receive the return
*Please note that for "change of mind" purchases where an item is delivered to you in it's original condition (without damage or any errors on our part) but you don't want to exchange it for another size etc. and just changed your mind:
- We offer store credit only (valid for 1 year) for the full price you paid for the item, we do not offer cash or money back refunds in this instance.
For more information please visit our Return Policy
