Refund policy

Return & Cancellation Policy

Last updated: 12 May 2025

At Just Promise Rings, transparency and your satisfaction are our top priorities. We offer a 180-day return and exchange policy on most items, including returns for both defective and non-defective products. This policy applies to customers in Australia, the United States, United Kingdom, Canada, and New Zealand.

Order Cancellation Policy

You may request to cancel your order within 24 hours of placement by emailing sales@justpromiserings.com with your order number.

  • If your cancellation is confirmed before shipment, a full refund will be issued within 7 business days.
  • If your order has already shipped, it will fall under our return policy outlined below.

180-Day Return & Exchange Policy

We gladly accept returns and exchanges within 180 days of delivery, subject to the following terms:

  • Items must be new or slightly used, in original, unworn, unused condition with all original packaging.
  • Returns are accepted for both defective and non-defective items.
  • All returns must be shipped to our return facility located in Victoria, Australia.

How to Initiate a Return

  1. Email sales@justpromiserings.com within 180 days of delivery, including your order number and reason for return.
  2. We’ll reply with detailed return instructions and the correct return address in Victoria, Australia.
  3. Pack the item securely, preferably in its original packaging.
  4. Ship the item using a trackable method. Return shipping costs are your responsibility unless the return is due to our error or a defective item.

Return Outcomes

  • Defective Items / Errors by Us: You will receive a full refund or free replacement. Return shipping is covered by us (though a return may not be required in all cases).
  • Change of Mind / Incorrect Size (Non-Personalised Items): We offer exchanges or store credit. Refunds may be granted case-by-case. Return shipping is the customer’s responsibility.
  • Personalised Items: Exchanges or store credit only, unless the item is defective or we made an error. Refunds for personalised items are not guaranteed unless faulty.

Refund Processing

  • Approved refunds are issued within 7 business days to the original payment method.
  • Refunds are made in your original purchase currency (note: exchange rate differences may apply).

Shipping Information

Most of our products are made to order and shipped directly from our trusted production partners in Mainland China. This allows us to offer a wide range of unique ring designs efficiently. Regardless of origin, all returns are processed through our facility in Victoria, Australia.

Need Help?

If you have any questions or concerns about your return, please reach out to our support team: