Privacy policy

Last updated: May 12, 2025

Business Identity

Just Promise Rings is a brand operated by Alpine Leopard, ABN 46 321 003 668, located at 134, 10–12 Hancock Street, Drysdale VIC 3222, Australia. You can contact us at sales@justpromiserings.com.

This Privacy Policy describes how Just Promise Rings (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.justpromiserings.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions, and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Customer Reviews and Testimonials

When you submit a product review or testimonial on our website, please be aware that the information you provide, including your name (which may be displayed with your review), your review content, and any photos or videos you choose to upload, will be publicly displayed on our website.

By submitting a review or testimonial, you grant Just Promise Rings a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

We collect and process this information for the purpose of displaying customer feedback on our products, which helps other customers make informed purchasing decisions and allows us to improve our offerings. Your submission is voluntary. If you do not wish for your name or content to be publicly displayed, please do not submit a review.

Please note that while we may moderate reviews to ensure they comply with our guidelines (as outlined in our Terms of Service), we do not guarantee the removal of any submitted content.

 

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., credit or debit card, billing address) to complete your transactions.
Marketing platforms and analytics tools, used with your consent or as permitted by law.

How We Use Your Personal Information

Providing Products and Services – Including processing orders, managing accounts, and fulfilling customer service needs.
Marketing and Advertising – With your consent, we may send marketing emails and SMS, or display personalized advertising.
Security and Fraud Prevention – To detect, investigate, and prevent fraudulent or malicious activity.
Customer Support and Improvements – To respond to inquiries and improve our services and website experience.

You may opt out of marketing emails at any time by clicking "unsubscribe" in our emails or by contacting us at sales@justpromiserings.com. You may also opt out of targeted advertising through browser settings, ad preferences, or by enabling Global Privacy Control in your browser.

Cookies

We use cookies and similar technologies to enhance your experience. To learn more about cookies used by Shopify, please visit the Shopify Cookie Policy. Disabling cookies may affect website functionality.

How We Disclose Personal Information

We may share your personal information with:

Vendors and service providers (e.g., Shopify, shipping carriers, payment processors)
Advertising and marketing partners (e.g., Klaviyo, Google)
Fulfillment and logistics partners (e.g., our overseas manufacturing and distribution suppliers)
Legal authorities, if required to comply with laws or respond to lawful requests
Affiliates and successors in connection with a business transfer or restructuring

Fulfillment Transparency and Use of Suppliers

We design and manage all our product listings in-house and work closely with trusted fulfillment partners. Most of our products are custom-made or printed on demand and shipped directly from our carefully vetted suppliers in mainland China, which allows for faster international delivery and reduced environmental impact by avoiding unnecessary shipping steps.

Some of our suppliers use sourcing and logistics tools (such as order routing platforms like DSers) to streamline fulfillment. We remain responsible for product quality and customer service under the Just Promise Rings brand. We only share the necessary data (such as name, address, and order details) with these partners to fulfill your purchase.

Third-Party Apps and Data Sharing

We use trusted third-party tools and services to provide the best possible customer experience. These services may collect or process your information on our behalf:

E-commerce Platform

  • Shopify – Online store hosting and secure checkout

Marketing & Customer Communication

  • Klaviyo – Email and SMS marketing

  • Privy – Email capture, popups, and promotional forms

Product Customization, Tabs & Sales Tools

  • Infinite Options – Custom product fields

  • Easy Tabs – Product tab organization

  • Hextom: Sales Boost – Conversion features

  • Hulk Discounts – Volume-based pricing

  • EasyScan – Order barcode printing and scanning

SEO & Data Feeds

  • Smart SEO – SEO optimization

  • Simprosys – Google Shopping Feed

  • InstaIndex – Indexing & SEO support

Shipping & Tracking

  • AfterShip – Order tracking and shipment notifications

  • Track123 – Shipment tracking

Customer Support

  • Zendesk – Customer service messaging

Fraud Protection

  • NoFraud – Fraud detection

Site Features & UI

  • Scrollify – Infinite Scroll

  • SealGlobal Scroll To Top – Scroll-to-top functionality

  • Kiwi Size Chart – Product sizing assistance

Reviews & Testimonials

  • Stamped Reviews – Product review collection

Analytics & Advertising

  • Google & YouTube – Analytics and advertising

  • Facebook & Instagram

  • Pinterest

  • Pin It (Pinterest Save Button)

Other Tools

  • TrustedSite – Site security & trust badges

  • Email Template Editor (Klaviyo)

  • Email by Shopify – Transactional emails

  • Buy Button by Shopify

Bookkeeping & Tax

  • DEXT – Receipt/document processing

  • Xero – Cloud accounting

We also securely share limited order data with our registered BAS agent (Victoria, Australia) and tax accountant for bookkeeping and reporting purposes only.

AI Tools and Customer Data Processing

We may use artificial intelligence (AI) tools such as ChatGPT by OpenAI to assist with customer service, engraving personalization, and business operations. This may include sharing limited customer data (such as order details, shipping information, and custom engraving text) to enhance support and ensure order accuracy.

All data shared with OpenAI is used solely for operational purposes and is handled in accordance with applicable privacy regulations. You can review OpenAI’s privacy practices at https://openai.com/privacy.

User-Generated Content

If you submit a review or comment on our website, it may be publicly visible. We are not responsible for how others may use that information.

Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices or content. Please review their privacy policies before sharing any personal information.

Children’s Data

Our services are not directed to children under the age of 16. We do not knowingly collect information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us to request deletion.

Security and Retention of Your Information

We implement reasonable security measures to protect your personal data. No method of online transmission is completely secure. We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information

  • Request a copy of the personal data we hold about you

  • Opt out of sale or sharing of your information

  • Withdraw consent where applicable

  • Restrict or object to certain processing

  • Appeal if your request is denied

To exercise these rights, please contact us using the details below. We may request verification of your identity before responding.

International Users

We may transfer, store, and process your data outside your home country, including in countries such as Australia, China, and the United States. Where required, we use legal safeguards such as Standard Contractual Clauses to ensure protection for international transfers.

Contact

If you have questions or would like to exercise your privacy rights, please contact us at:

Just Promise Rings (Operated by Alpine Leopard)
134, 10–12 Hancock Street
Drysdale VIC 3222
Australia
Email: sales@justpromiserings.com

Just Promise Rings is a trading name of Alpine Leopard, ABN 46 321 003 668.

Please note: While our primary contact email is sales@justpromiserings.com, some customer replies may come from hello@justpromiserings.zendesk.com, which is part of our secure helpdesk platform. Both addresses are managed by our internal support team.