Frequently Asked Questions
Do you ship internationally?
Yes. We offer free standard tracked shipping to most countries worldwide. However, we currently do not ship to India, Russia, or South Korea due to courier restrictions.
Do you offer express shipping?
No — all orders are shipped using standard international tracked services. If you have a deadline, please order early to allow for processing and delivery time.
How long will my order take?
Processing time: 3–7 business days
Shipping time: 12–23 business days (estimated delivery is 15–30 business days total).
How do I track my order?
Tracking details are emailed once your item has shipped. If you haven’t received tracking within 7 business days, check your spam folder or contact us at sales@justpromiserings.com.
Where are your products made?
Our products are professionally designed and manufactured by experienced jewellery studios in China. We carefully curate our collection in partnership with these trusted suppliers to ensure consistent quality and craftsmanship. Orders are shipped directly from our fulfilment partners in China to provide faster delivery times to customers worldwide, compared to routing through Australia.
Can I cancel or change my order?
Yes — you can cancel or change your order within 24 hours of purchase. After that, your order will likely already be in production or shipped and can no longer be altered or cancelled.
What's your return policy?
We offer a 180-day return policy for most items. Items must be in original, unworn condition. For full details, visit our Return Policy.
How do I return an item?
Email us at sales@justpromiserings.com with your order number. We’ll send return instructions. Customers cover return shipping unless the item is defective or incorrect.
What materials are your products made from?
Our products are crafted from a variety of high-quality materials, which are always detailed on each product's individual page. Common materials include Tungsten Carbide, Titanium, Sterling Silver, and other durable metals. Inlays can feature elements like natural wood, simulated opals, and various other decorative materials.
We are committed to providing clear descriptions for all our products.
Do you accept returns for engraved or personalised rings?
We only offer exchanges or store credit for personalised items, unless the product is defective or there was an error on our end. Refunds are not guaranteed for custom rings unless faulty.
Do you offer gift wrapping?
We don’t currently offer gift wrapping. However, many of our suppliers include a small gift box or protective pouch with the ring. Packaging styles may vary depending on the design and manufacturer.
Where are returns sent?
All returns are processed through our return facility in Victoria, Australia.
Do you cover customs or import taxes?
No — any duties or import taxes charged by your country are the buyer’s responsibility.
What if my package is lost or delayed?
If your order doesn’t arrive within 15 business days after the latest estimated delivery date, contact us and we’ll help resolve it. We do not offer refunds for packages marked “Delivered” by the courier.
Can you create a custom ring design?
We’re happy to help with small customisations like engraving a name, message, or simple image (if you can provide a transparent PNG file), especially for our metal ring styles. If you have a specific engraving in mind, feel free to reach out to us.
However, we are not able to fully design rings from scratch or manufacture entirely custom-made styles using new materials or complex concepts. That said, you're always welcome to share your idea — we’ll gladly check with our design partners to see if it’s possible.
Where are your products made?
Our products are professionally designed and manufactured by experienced jewellery studios in China. We carefully curate our collection in partnership with these trusted suppliers to ensure consistent quality and craftsmanship. Orders are shipped directly from our fulfilment partners in China to provide faster delivery times to customers worldwide, compared to routing through Australia.
Can I cancel or change my order?
Yes — you can cancel or change your order within 24 hours of purchase. After that, your order will likely already be in production or shipped and can no longer be altered or cancelled.
What's your return policy?
We offer a 180-day return policy for most items. Items must be in original, unworn condition. For full details, visit our Return Policy.
How do I return an item?
Email us at sales@justpromiserings.com with your order number. We’ll send return instructions. Customers cover return shipping unless the item is defective or incorrect.
What materials are your products made from?
Our products are crafted from a variety of high-quality materials, which are always detailed on each product's individual page. Common materials include Tungsten Carbide, Titanium, Sterling Silver, and other durable metals. Inlays can feature elements like natural wood, simulated opals, and various other decorative materials.
We are committed to providing clear descriptions for all our products.
Do you accept returns for engraved or personalised rings?
We only offer exchanges or store credit for personalised items, unless the product is defective or there was an error on our end. Refunds are not guaranteed for custom rings unless faulty.
Do you offer gift wrapping?
We don’t currently offer gift wrapping. However, many of our suppliers include a small gift box or protective pouch with the ring. Packaging styles may vary depending on the design and manufacturer.
Where are returns sent?
All returns are processed through our return facility in Victoria, Australia.
Do you cover customs or import taxes?
No — any duties or import taxes charged by your country are the buyer’s responsibility.
What if my package is lost or delayed?
If your order doesn’t arrive within 15 business days after the latest estimated delivery date, contact us and we’ll help resolve it. We do not offer refunds for packages marked “Delivered” by the courier.
Can you create a custom ring design?
We’re happy to help with small customisations like engraving a name, message, or simple image (if you can provide a transparent PNG file), especially for our metal ring styles. If you have a specific engraving in mind, feel free to reach out to us.
However, we are not able to fully design rings from scratch or manufacture entirely custom-made styles using new materials or complex concepts. That said, you're always welcome to share your idea — we’ll gladly check with our design partners to see if it’s possible.