Cost
- FREE international shipping to over 150+ countries
- UK, USA, Australia, Canada and New Zealand receive free order tracking
- Most other countries receive free order tracking, however this is not guaranteed and depends on your location and item(s) ordered
Order Processing
Delivery Shipping Times
Estimated arrival times after you place an order on our store (includes order processing times)
TO: Australia, Belgium, Brazil, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Kazakhstan, Luxembourg, Netherlands, New Zealand, Norway, Poland, Russia, Saudi Arabia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Arab Emirates, United States of America
- 3 to 4 weeks (~20-25 days)
- You will be notified via email or sms once your order has shipped
TO: Afghanistan, Austria, Bahrain, Bonaire, Canada, Sint Eustatius and Saba, Georgia, Greece, Hungary, India, Indonesia, Madagascar, Malaysia, Mauritius, Morocco, Myanmar, Nepal, Netherlands Antilles, Nigeria, Pakistan, Panama, Portugal, Senegal, Singapore, Slovakia, Taiwan, Tunisia, Venezuela, Vietnam, United Kingdom
- 4 to 5 weeks (25-35 days)
- You will be notified via email or sms once your order has shipped
TO: Rest of the World
- 6 to 8 weeks (45-60 days)
- You will be notified via email or sms once your order has shipped
Where our items are made & ship from
- Majority of our products are made in and shipped direct from our professional jewelry designer partners in China via ePacket and USPS, Royal Mail, Canada Post, Australia Post and other couriers
- We screen all our jewelry design partners and use only handpicked top designers who carefully craft and create (some are delicately hand-made) exceptional quality high-end items to bring you only the very best and unique products
- All orders come with a 100% quality money back guarantee
Shipping Policy
For more detailed information on our shipping please read our shipping policy here
We offer a 30-Day 100% Money Back Guarantee on all our products!
Changing or cancelling your order
You can change or cancel your order within 6 hours of placing your order on our website, after this time no more changes can be accepted.
All items need to be returned in their original condition to be eligible for a refund or exchange.
- All returns need to be sent to our head office in Victoria, Australia
- You have 30 days after you receive your item(s) to contact us to request a return
- We will then give you another extra 30 days after you've contacted us to ship the item back to us
- Exchanges (e.g. size): buyer pays the return shipping cost to send your return to us - however once we receive your return we will cover the shipping cost to ship you back out your new exchanged item for free
- Damaged items/Errors by us: We will ship you out a replacement item for free and refund you up to $14USD if you ship the item back to us to help cover your return shipping cost once we receive the return
*Please note that for "change of mind" purchases where an item is delivered to you in it's original condition (without damage or any errors on our part) but you don't want to exchange it for another size etc. and just changed your mind:
- We offer store credit only (valid for 1 year) for the full price you paid for the item, we do not offer cash or money back refunds in this instance.
For more information please visit our Return Policy
