Silver Cute Heart

Cost

• FREE International shipping to over 150+ countries

Order Processing

• 3 to 5 business days
• 5 to 7 business days for custom engraved jewelry

Shipping Times

USA, Australia, United Kingdom, New Zealand and Canada

• 3 to 4 weeks (approximately 15 to 20 business days)
• All orders receive postage tracking
• You will be notified via email or sms once your order has shipped

Rest of the World

• 6 to 8 weeks (approximately 30 to 40 business days)
• Orders from outside USA, Australia, United Kingdom, New Zealand and Canada do not receive postage tracking
• You will be notified via email or sms once your order has shipped

Ordering More Than 1 Item

• We ship direct from professional jewelry designers around the world to bring the very best and unique designs. So if you order more than 1 product they're often made by different designers who are in different locations and therefore your items are shipped out in separate packages and at different times
• Each individual order package will receive it's own tracking (USA, UK, Australia, Canada, New Zealand only) and you will receive an email or SMS notification once each item has been shipped also (all countries)

Where our items ship from

• Majority of our products are shipped from our professional jewelry designers and manufacturering partners in China via ePacket and USPS, Royal Mail, Australia Post and other couries.
• We partner with only handpicked top quality designers and manufacturers to bring you the very best products
• We also source our items and ship from USA and Australian jewelry designers
• You can see where your item will be shipped from by looking at the "Made In" section under the "Details" tab on any product page

Shipping Policy

For more detailed information on our shipping please read our shipping policy here

We offer a generous 100-Day 100% Money Back Guarantee on all our products!

• All returns need to be sent to our head office in Victoria, Australia to be accepted
• You have 100 days after you receive your item(s) to contact us to request a return
• All returned items must be in their original condition to be accepted. We also accept custom, personalized and sale item returns
• You can request a full refund, exchange (e.g. size) or store credit of equal value to what you originally paid
• Buyer pays all shipping costs to return items to us, however exchanged items will be shipped back to you for free (excluding any customs or duties fees that may be applied, however this is rare)

For more detailed information please read our returns policy here